Business managers in the Communication industry are faced with the challenge of ever-changing market conditions. They therefore need information at their fingertips to anticipate these changes and quickly make informed decisions. Decision-making in the Communication industry today demands high-quality intelligence. This is why Euthenics TMIS(Telecom Management Intelligenece Management Solution) already widely used by Communications companies
Call Volume Analysis Report:
This report contains call volume comparative analysis by severity. It also contains interactive radar chart for comparative analysis of avg resolve time vs. maximum resolve time analysis for all severities. It also includes summary analysis for all severity
Call Center Analysis:
It includes call center wise no of agents comparison analysis. User can drill the on any call center for detail analysis like top amount credited by top five agents and no of call waited etc.
Traffic – Actual vs. Reported to Billing – by Service Type:
This analysis contains all the detail analysis related to traffic flow. It visualizes date wise service wise (Corporate Networks, E-mail File Transfer, and Web Browsing) actual traffic processed vs. reporting to billing with deviation in % with alerts in Tabular and graphical both views.
Region Wise Connection Details Report: This report having region wise connection details for Land Line and Mobile connection in interactive chat view. Reports can schedule by using your Business Objects Enterprise. You can view this report on your pc by using Desktop widget.
Event Detail Analysis:
It contains country wise total events analysis in attractive view this report may be very useful for decision makers to take better decisions. This report also includes all the events summary analysis during the traffic flow.
Wireless Customer Detail Analysis:
This report contains plan wise customer cooperative analysis for different regions with detail level Analysis. Reports can schedule by using your Business Objects Enterprise and easy to integrate with any portal.