Telecom Management Intelligence Solutions (TMiS)
An Overview
Telecommunication companies today operate in more and more competitive and commoditized market. The value for the enterprises lies in aggressively retaining and growing the customer base and extracting more value from each customer relationship. Delays in activation and costly manual-intervention can cause loss of customer, revenue and operational inefficiencies.
Telecom Management Intelligence solution helps telecom companies by enabling them to:
- Reduce customer churn
- Manage the costs of regulatory reporting
- Expand product offerings and profitability
- Build effective supplier and distribution channels
- Improve customer loyalty
- Provide customers with online use and bill analysis
- Increase understanding of call-detail records
- Improve effectiveness of marketing strategies
- Improve customer service
The ability to track and manage receptiveness for new phone activations can have a significant impact on the bottom line. Maintaining the best possible customer experience is key to continuing success in today's telecom market.
Business Intelligence telecom solution offers benefits to every department within the organization:
- Marketing can see the impact on revenue resulting from activation delays
- Customer care gains visibility into process bottlenecks, and can make adjustments to provide higher levels of customer service
- Provisioning and delivery can manage an acceptable level of processing throughput
- Finance is able to monitor cost per gross add, and the credit approval process effectiveness
Integrate functional and corporate information initiatives to achieve bottom line results reliable, significant, and timely information provides visibility into key functional processes, and enables information-based decisions that can prevent or resolve QOS problems.