Customer Support
To create, track and resolve customer problems.
Increasingly companies are looking at their customer support organization as a source of competitive advantage. Providing consistent world-class service is a challenge. With the advent of the Internet, customers expect such service, 24 hours a day 7 days a week, across all channels including (Web, Email, Voice Over IP and Telephone).
Soffront Customer Helpdesk helps manage customer support tickets from submission to resolution. Enhance customer satisfaction, reduce support costs and improve support staff productivity, with Soffront Customer Helpdesk
Configure the workflow to match your support process and work the ticket through that process. Dynamically generate action buttons that guide support reps through the defined process. Know where very ticket stands and ensure nothing slips through the cracks. Automatically notify the customer when a ticket is closed, send an electronic survey and measure customer satisfaction. Generate reports to measure CSR productivity.
Soffront Customer Helpdesk is a part of the comprehensive customer service solution, which includes self-service (Soffront Knowledge Management), online ticket submission (Soffront Tickets), email response (Soffront Email Response) and e-Call Center (Soffront Contact Center).