Telecom Intelligence(TMiS)



Telecommunication companies today operate in more and more competitive and commoditized market. The value for the enterprises lies in aggressively retaining and growing the customer base and extracting more value from each customer relationship. Delays in activation and costly manual-intervention can cause loss of customer, revenue and operational inefficiencies.


Key Challenges in Telecom Sector.


  • Improve overall business according to the changing market trends .
  • Real-time access to profitability, productivity and performance
  • Efficient Analysis of data for Decision-making
  • Top Executives are not getting required information at the right time
  • Unable to get a consolidated analytical report
  • Unable to get quick and easy reports related to customers, vendors and suppliers as per the business requirements
  • Unable to obtain miscellaneous information regarding:
  • Driving Sales and Marketing
  • Customer Service and Service Level Reporting
  • Call Data Record Analysis
  • Schedule variance
  • Loyalty and Churn Analysis
  • Customer satisfaction
  • Trouble Ticket Reporting and Analysis
  • Timely project Monitoring and tracking
  • Cost and Time Analysis for Quality & MIS.
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