Employee Support

Helpdesk to support & solve the issues of internal employees

 

Soffront Employee Helpdesk manages employee support tickets from submission to resolution. Reduce IT support costs, increase employee productivity and enhance customer retention with Soffront Employee Helpdesk.

 

Create tickets and assign them to IT help desk agents automatically. Configure the workflow to match your IT support process. Dynamically generate action buttons that guide helpdesk agents through the defined process. Know where every ticket stands in the resolution process and ensure no ticket slips through the cracks. With the integrated Soffront Asset Management, the relevant system/ environment information appears automatically, when the employee submits an issue. Generate work orders on the issues raised. Send an electronic survey to measure employee satisfaction, when a ticket is closed. Run reports to measure agent productivity.

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