Defect Tracking

CRM Defect Tracking is a web-based defect and bug tracking solution to track product defects and manage product enhancement requests. Follow your defect resolution process and work the defect from initiation to closure. Enhance product quality and customer satisfaction. Avoid redundant work, increase productivity, compress the product release cycle, make releases in time and accelerate the speed to market. With CRM Defect Tracking, you know where every defect stands in the resolution process and can be sure that no defect slips through the cracks.


CRM Defect Tracking is a part of the complete CRM solution that includes CRM Customer Support, CRM Employee Support, CRM Marketing, CRM Sales and CRM Portal. However, as with every CRM module, you have the flexibility to start with just what you require now and add more modules as you need them.

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